Job Posting: Senior Customer Service Manager (E-Commerce & Wholesale)

Position Title: Senior Customer Service Manager
Location: Mount Airy, NC with expectations of working primarily on-site
Employment Type: Full-Time

About Us

We are passionate about equipping adventurers, hardworking professionals, and Western lifestyle enthusiasts with the gear and apparel they need. With a strong presence in both e-commerce and wholesale markets, we pride ourselves on offering premium products and exceptional service to our customers—whether they’re shopping for personal use online or stocking their shelves as business partners.

We are seeking a dynamic Senior Customer Service Manager to lead and optimize our customer service strategy across both e-commerce and wholesale channels, ensuring we exceed the expectations of individual customers and business partners alike.

Position Overview

The Senior Customer Service Manager will oversee the customer service team to deliver exceptional support to both e-commerce and wholesale customers. This role requires a deep understanding of the unique demands of the outdoor, work, and western industries, balancing personalized customer service for online shoppers with professional account management for wholesale partners.

You will also be responsible for ensuring customer compliance with established requirements to enhance satisfaction and reduce company chargebacks.

You will lead by example, developing a team that embodies our commitment to quality, reliability, and customer satisfaction.

Key Responsibilities

Leadership & Team Development:

• Lead, mentor, and inspire a team of customer service professionals serving e-commerce and wholesale customers.
• Develop specialized training programs to ensure the team provides tailored service for online shoppers and wholesale accounts.
• Foster a collaborative and motivating environment that encourages professional growth and high performance.

E-Commerce Customer Service:

• Ensure e-commerce customers receive personalized, knowledgeable, and friendly support through all channels (website, email, live chat, social media).
• Address escalated customer concerns, including order inquiries, shipping issues, and product recommendations, to ensure timely, satisfactory resolutions.
• Optimize the customer journey by collaborating with the e-commerce team to streamline checkout processes and reduce friction.

Wholesale Account Management:

• Manage customer service processes for wholesale accounts, including order processing, inventory inquiries, and post-sales support.
• Act as the primary point of contact for key wholesale partners, providing timely updates on orders, shipments, and product availability.
• Collaborate with sales and operations teams to ensure seamless coordination for wholesale fulfillment.
• Oversee customer compliance to ensure adherence to established requirements, improving customer satisfaction and reducing company chargebacks.

Operations Management:

• Oversee daily operations, ensuring efficient management of e-commerce inquiries and wholesale account support.
• Develop workflows that accommodate the differing needs of individual shoppers and wholesale clients.
• Plan for and manage peak seasons (e.g., holiday sales, hunting season, or workwear demand cycles).

Customer Experience Strategy:

• Craft and implement a service strategy that aligns with the unique needs of e-commerce shoppers and wholesale partners.
• Monitor customer feedback from both groups to identify pain points and implement proactive solutions.
• Enhance satisfaction by introducing innovations in service processes and tools for both e-commerce and wholesale platforms.

Collaboration & Advocacy:

• Partner with the e-commerce, marketing, and product teams to align customer service efforts with online promotions and product launches.
• Work closely with the wholesale team to ensure seamless communication and support for business partners.
• Provide insights and recommendations based on customer feedback to improve product offerings and overall operations.

Qualifications

• Bachelor’s degree in business administration, Customer Service Management, Retail Management, or a related field.
• 7+ years of customer service experience, including at least 3 years in a leadership role serving both e-commerce and wholesale customers.
• Expertise in the outdoor, work, and/or western industries, with a strong understanding of the products and customer profiles.
• Proven ability to manage high-performing teams and build strong customer relationships.
• Experience with wholesale account management and e-commerce platforms.
• Excellent problem-solving, organizational, and communication skills.
• Proficiency in customer service tools (e.g., CRM platforms, live chat systems, e-commerce platforms, and wholesale order management software).

Preferred Skills

• Knowledge of e-commerce platforms (e.g., Shopify, Magento) and wholesale CRM systems.
• Familiarity with the unique challenges of the outdoor and workwear wholesale markets.
• Bilingual abilities to enhance service for diverse customer groups.
• Certification in customer service excellence or leadership (e.g., CCXP, Six Sigma).
• Experience utilizing tools like ChatGPT or other AI-powered platforms to enhance customer service workflows, improve response times, and provide innovative solutions.

What We Offer

• Competitive salary and performance-based bonuses.
• Comprehensive benefits, including health, dental, vision, and retirement plans.
• Discounts on outdoor gear, workwear, and western apparel for personal and team use.
• Opportunities for career growth and professional development.
• Flexible work arrangements and paid time off for personal outdoor adventures or community involvement.
• A vibrant, inclusive workplace culture that celebrates a passion for the outdoors, hard work, and Western heritage.

How to Apply

If you’re ready to lead a customer service team that supports adventurers, hardworking professionals, and wholesale partners alike, submit your resume and a cover letter to Donna Smith at dsmith@arevogroup.com. 

Job Title: HR Manager

Location: Mount Airy, NC
Employment Type: Full-Time  On-Site

Summary

The Senior HR Manager plays a strategic and hands-on role in shaping the company’s human resources initiatives, ensuring alignment with business objectives. This position oversees the full spectrum of HR functions, including organizational development, compensation, benefits, talent acquisition, performance management, employee relations, community engagement, and compliance. The ideal candidate will drive innovation, foster a positive and inclusive work environment, and champion the company’s mission and values.

Key Responsibilities

Compensation and Benefits:

• Design, implement, and maintain competitive compensation structures, including pay grades, and bonuses, ensuring compliance with wage and hour regulations.
• Oversee the development and administration of employee benefit programs, including medical insurance, 401(k) plans, and more, while ensuring compliance with applicable laws.

Talent Acquisition and Retention:

• Lead company-wide recruitment efforts to attract and retain top talent.
• Develop partnerships with local high schools and colleges to create internship programs, apprenticeships, and career awareness events.
• Collaborate with leadership to create and deliver training and development programs that strengthen employee skills and engagement.

Organizational Development:

• Develop and implement organizational goals and strategic workforce plans.
• Partner with department leaders to create and maintain comprehensive job descriptions that support recruitment, training, development, and equitable compensation.

Onboarding and Training:

• Oversee the onboarding process, ensuring new hires are equipped for success.
• Develop and deliver effective training programs to support employee growth and leadership development.

Employee Relations:

• Serve as a trusted advisor to resolve employee concerns and conflicts, fostering a positive and inclusive workplace culture.
• Conduct investigations and manage conflict resolution to uphold fairness and compliance.

Performance Management:

• Design and administer a robust performance management system to drive accountability, development, and alignment with organizational objectives.

HR Systems and Compliance:

• Manage the selection, implementation, and administration of HR information systems.
• Ensure compliance with federal, state, and local regulations, including OSHA and employment laws.

Community and Employee Engagement:

• Plan and oversee employee engagement events, including recognition programs, volunteer activities, and service awards.
• Represent the company at community and industry events to build strong external relationships.

Health and Safety:

• Ensure compliance with health and safety regulations and oversee the effectiveness of company health and safety programs.

HR Policies and Legal Compliance:

• Develop, implement, and enforce HR policies and procedures that align with best practices and legal requirements.
• Stay informed of changes in employment law and provide guidance to the organization accordingly.

Leadership Development and Coaching:

• Provide training and coaching to managers and leaders on HR-related topics such as performance management, communication, and employee engagement.

Metrics and Reporting:

• Establish and monitor HR-related KPIs to measure the effectiveness of HR strategies and their alignment with company goals.

Education and Experience

Education:

• A bachelor’s degree in Human Resources, Business Administration, Organizational Development, or a related field is required.

Certifications:

• Professional HR certifications such as SHRM-CP, SHRM-SCP, PHR, or SPHR are strongly preferred and will be considered a significant advantage.

Experience:

• Minimum of 8-10 years of progressive experience in human resources, with a focus on manufacturing or industrial environments.
• Demonstrated expertise in organizational development, talent acquisition, compensation and benefits, employee relations, compliance, and performance management.
• Proven track record of leading strategic HR initiatives in fast-paced, dynamic environments.
• Familiarity with manufacturing-specific HR challenges, including workforce planning, shift scheduling, and safety compliance.
• Experience in designing and implementing HR policies and programs that align with business and operational objectives.

Technical Skills:

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) with the ability to create advanced reports, presentations, and data analysis.
• Strong project management skills with experience implementing HRIS or other HR technology platforms.

Additional Qualifications:

• Knowledge of OSHA regulations and safety compliance in manufacturing settings.

Sales Representative – Contract Manufacturing

Mount Airy, NC

SUMMARY

Profitably maintains and grows contract manufacturing project sales while meeting organizational objectives.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

•    Generates leads by monitoring business and industry that align with contract manufacturing services and capacity.

•    Follows up on leads generated by internal staff, web services, and external sources.

•    Cold calls and networks to identify key decision-makers with potential new customers.

•    Develop a sales plan for targeted customers and industries that supports the company’s strategic objectives as directed by leadership.

•    Establishes daily, weekly, monthly, and yearly sales plan, including number of calls, number of projects by volume and profitability

•    Monitors progress to track success records and take corrective action to achieve closed sales.

•    Demonstrates Company values consistently in every interaction with customers and internal support teams.

•    Responds timely to customer requests/inquiries, providing detailed information from operations regarding delivery or quality concerns.

•    Negotiates the terms of an agreement and closes sales, in conjunction with input from operations to ensure margins, delivery, and quality specifications are well understood and communicated effectively.

•    Partners with internal departments, such as Customer Service, to achieve a flawless transition from a new customer to a solid business partner, effectively onboarding new customers.

•    Vets potential customers based on how their needs serve the company, ensuring a mutually beneficial partnership between the Company and the customer.

•    Attends staff meetings and other required meetings to discuss sales trends, issues, competitive activities, and opportunities to maximize sales efforts.

•    Consistently achieves measurable results in the increase of new revenue through effective marketing and sales techniques.

•    Attends industry trade shows to represent and enhance brand recognition.

•    Performs other duties directed by leadership.

EDUCATION and/or EXPERIENCE

•    Four-year degree in business or equivalent combination of education, training, and/or experience.

•    1-3 years of experience working in the manufacturing industry with a minimum of one year in a sales, account management, or customer-facing role.

KNOWLEDGE, SKILL AND ABILITY

•    Demonstrated technical knowledge about the services offered to customers – contract manufacturing services as well as our industrial repair services.

•    Familiarity with electronic, electromechanical, and industrial repair markets.

•    Excellent ability to read and interpret customer needs, providing ideas about how our services can help support their business.

•    Ability to work and communicate effectively with all levels and functional areas of the business.

•    Ability to handle job-related matters in a professional, diplomatic, and confidential manner.

•    Strong organizational, analytical, and problem-solving skills.

•    Must be self-driven and able to conduct business with minimal oversight/supervision. Strong initiative with a drive to excel is a requirement.

•    Strong computer skills, including proficiency with MS Office (Word, Excel, Outlook, PowerPoint) and ability to successfully find information via the Internet.

•    Excellent written and verbal communication skills with strong listening skills.

•    Ability to present ideas and concepts clearly and effectively to all levels of the company and external customers.

Position Location: Mt Airy, NC

SUMMARY

Hands-on engineering role focused on the conception of test equipment, automation of electronic test equipment, the development of test procedures, the analysis of test results, and the conception of electronic circuits.  Participates in the development of new products and provides technical expertise to electronic and mechanical technicians and business leaders.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

•    Designs, develops and reviews schematics, systems, equipment, fixtures, and other technical requirements.

•    Prototypes, validates and troubleshoots system installations.

•    Performs engineering investigations of failed electronic components and systems.

•    Determine requirements and technical specifications for modifications and/or purchase of new equipment.

•    Develops and maintains procedures for maintaining automated test equipment, new capability development, and process improvement.

•    Prepares and reviews engineering and technical analyses, reports, and other technical documentation.

•    Reviews technical publication deficiency reports and updates publications.

•    Provides recommendations, designs, and reports for final actions, review, and follow-up.

•    Reviews existing and/or development of new systems and tooling calibration/maintenance procedures.

•    Evaluates new and existing products for optimum test and process methods to achieve customer and company quality requirements.

•    Develops, documents, implements, and provides training on various test platforms and processes for PCBs and subassemblies test/repair/remanufacturing/refurbishment programs.

•    Conducts system functionality testing, commissioning, troubleshooting, and reporting.

•    Create studies, reports, specifications requirements, and test plans.

•    Creates, writes, and implements preventative and corrective maintenance on test and IT equipment (hardware and software).

•    Provides technical and non-technical support for all levels of staff.

•    Procures equipment and components as required to support the various repair departments.

•    Investigates and resolves test and repair issues with timely solutions to increase the quality and efficiency of production.

•    Ensures product can be produced safely, efficiently, with a high-quality yield, and within budget.

•    Advises colleagues on technical specifications, requirements, and considerations for project proposals.

•    Apply engineering principles to investigate, analyze, plan, develop, implement, test, and evaluate projects within the electronic engineering discipline.

•    Designs and tests power electronic converters (AC-DC, DC-AC, DC-DC) from 1 kW to 150 kW.

•    Designs and tests high-speed motor drives.

•    Designs implements, and tests advanced digital control algorithms, digital filters, and the general control of power electronics systems.

•    Designs and tests power stages, sensor electronics, and gate drive circuits for SiC and GaN semiconductors.

•    Creates software coding for test bench automation and test data storage.

•    Travels on-site to customer locations to evaluate projects, install repaired equipment, and troubleshoot, as well as provide on-site repair and engineering services.

•    Documents test methods and procedures; prepare and maintain technical documentation as per ISO.

•    Calibrates and tests existing and new equipment.

•    Analyzes customer requirements and specifications.

•    Engages with vendors and customers with a positive attitude.

EDUCATION and/or EXPERIENCE

•    AAS degree or BS engineering degree preferred or equivalent combination of relevant technical experience.

•    Project Management Professional (PMP) Certification, Professional Engineer (PE) License a plus.

•    Minimum of 5-8 years of engineering work experience related to performing the Duties & Responsibilities of this position is required.

•    Experience creating and analyzing written reports and statistical data.

•    Intermediate MS Office skills required; advanced skills helpful.

Financial Controller 
 
 Are you passionate about numbers, analysis, and development? Do you want to be part of a strong international financial function? We are seeking a dedicated Financial Controller who wants to join us on our growth journey. If you want to have a key role in an exciting international group, this is the job for you!
 
 We are growing and have great ambitions. The right candidate will be a structured, data-driven, and analytically strong financial controller who likes to communicate across the organization. We promise an exciting position that goes beyond just the finance area and involves developing your business understanding. 

You will be part of an international finance function that has grown over the past 2.5 years, which is why you will have a major influence on the development and adaptation of current processes and building new ones that are in line with our growth plans.

Your areas of work:

As our Financial Controller, you work in a “service function” for daily operations, and must contribute to the following tasks:

• Controlling an overview of the financial and business activities
• Reporting broadly in the organization (KPI other than financial)
• Maintenance and optimization of ERP system (Microsoft Business Central) and Business Intelligence reporting (PowerBI)
• Optimization and development of reconciliation procedures
• Monthly reporting to the finance group
• Researching and monitoring rules and requirements for selling across the United States, Canada, and Mexico

In close cooperation with our experienced accountant based in the US and the group finance team based in Denmark, your first task will be to implement the group ERP system (Microsoft Business Central, Cloud Version) in our US entities together with the team. 

Your physical workplace is based in Mt. Airy, North Carolina. We encourage all our employees to come to the office every day but are open to discussing structured remote work.

3-4 years of accounting experience and a bachelor’s degree in accounting or a combination of education and experience.

With us, you get a varied workday life with growth potential opportunities. We are a dynamic company with an informal tone and close teamwork, where you get committed and competent colleagues and get to work in an inspiring environment with a clearly defined and ambitious growth strategy.

• Health insurance (medical, dental, and vision)
• Summer as well as Christmas parties and other social gatherings.
• Salary according to qualifications.
• Flexible working hours (agreed with the CEO)
• Growth potential
• Vacation

Sales Director

Description of position:

The position of Sales Director is an addition due to our group’s growth strategy-driven

by geographical growth in North America and extensive product development. The director will be the main driver for monitoring and developing sales.

Strategy:

• Develop and set into motion sales strategies to meet/or exceed sales targets, and work with marketing to maintain a consistent brand identity.

• Provide feedback and ideas to management about sales strategies and activities in each

territory and execute these strategies.

Sales/Market activities:

• Motivate and guide sales reps and distributors about sales targets, renegotiating targets

together with the CEO of the US and the group CFO.

• Track performance across territories and make suggestions for improvements.

• Stay current with new/upcoming products and provide needed training/information

to reps/Distributors.

• Participate in selected trade shows/exhibitions across the US. 

• Follow up with customers to build and maintain strong relationships

Products and pricing:

• Monitor and maintain pricing strategies together with management

• Ensure we have all necessary certifications, and we are compliant with our

documentation for our reps and distributors.

• Work proactively to stay informed about any changes in requirements and ensure the

sales team is always equipped with the latest documentation.

• Provide support to reps/distributors and customers with product questions, order issues, etc.

• Gather marketing materials such as pictures, catalogs, videos, etc., and maintain/update regularly.

• Insurance (100% paid by the company):
• Medical insurance including Dental and Vision Insurance
• PTO:  2 weeks (general company terms) + paid corporate holidays
• The Sales Director is entitled to determine her/his schedule for being available for internal meetings.
• The Sales Director is expected to travel to headquarters in Mt. Airy every 4-8
• weeks.

Actions to be done before employment agreed upon:

• The Sales Director must prepare a small business plan for her/his first year including

visions for 2026 and 2027.