Job Summary:
The Field Service Technician plays a key role in supporting customers through on-site assembly, installation, commissioning, testing, troubleshooting, and maintenance of industrial systems. Responsibilities include servicing a wide range of electrical and electronic equipment—such as control panels, PLCs, VFDs, timers, power supplies, and more—while ensuring quality, safety, and performance. This position may also involve component-level repairs and requires frequent travel.
Essential Duties & Responsibilities:
Field Service:
Assemble, install, test, and commission industrial control systems at customer sites.
Independently perform repairs, panel modifications, and commissioning tasks.
Program and repair variable frequency drives (VFDs).
Troubleshoot and perform preventative maintenance on-site; observe and diagnose equipment failure.
Replace defective components to minimize customer downtime.
Analyze complex systems and perform hands-on maintenance.
Adhere to all safety procedures, customer codes of conduct, and cleanliness standards.
Maintain clear documentation of service activities and communicate with departments including Engineering, Sales, Customer Service, and Logistics.
Keep a clean, organized service vehicle and workspace.
Cross-train in various technical areas and perform additional duties as assigned.
Repair Shop:
Diagnose failures to the component level using tools like oscilloscopes and multimeters.
Follow engineering manuals, technical drawings, and schematics.
Document repair progress in internal systems.
Conduct safe machine start-ups and shutdowns.
Maintain required performance and maintenance records.
Communicate repair status across multiple departments.
Cross-train and contribute to additional tasks as directed.
Qualifications:
Education & Experience:
Associate degree in electronics or technical field preferred; relevant experience accepted in lieu.
Valid driver’s license with clean driving record.
Experience with test tools (oscilloscopes, digital multimeters, power supplies, etc.).
Prior field service experience preferred.
UL 508A training a plus.
Skills & Abilities:
Solid understanding of electrical/electronic and mechanical principles.
Strong troubleshooting skills for analog, digital, and microprocessor systems.
Able to interpret schematics, data sheets, and cross-reference components.
Work independently while maintaining high-quality standards.
Effective communicator across all levels of the organization.
Physical Demands & Work Environment:
Physical Demands:
Frequent bending, walking, and standing.
Lifting up to 50 lbs occasionally without assistance.
Fine motor skills for precision work and frequent use of hand tools.
Regular use of computers, tablets, and mobile devices.
Must support occasional off-shift work and consistent attendance.
Travel required 50%+; remainder of time spent in a well-lit, climate-controlled facility.
Work Environment:
Frequent travel to domestic customer sites, which may include non-climate-controlled manufacturing or warehouse settings.
Occasional work in a quiet, climate-controlled workspace.
