Essential Duties and Tasks
• Accepts applications and interviews applicants, verifies applicant information, determines eligibility and establishes priorities among applicants based on established guidelines, communicates eligibility determination and agency procedures and policies to applicants, matches eligible applicants needs with unit types available.
• Compiles, prepares and maintains a variety of information, data, reports and files in a variety of categories on applicants and housing units, maintains up to date computer data base. Calculates rent, deductions and security deposits according to HUD and Housing Authority guidelines for applicants.
• Performs pre-inspection of units before applicant move-in. Processes all leasing contracts and papers. Conducts new resident orientation.
• Processes and coordinates move-ins and move-outs, tracks time required to prepare units for new residents and leases units in a timely manner in order for the Authority to maintain a High Performer status under PHAS (Public Housing Assessment System).
• Participates in resident grievance and appeals meetings and resolution. Assist with physical inspection of units as needed. Handles routine occupancy matters; answering questions and refers more difficult issues to the Executive Director. Confer with other staff to ensure everything needed and compile, arrange and mail out the monthly newsletter.
• Responsible for website maintenance and updating pertinent information on site as needed.
• Ensures strict confidentiality of resident, applicant and Housing Authority information at all times. Works cooperatively and as a team player with co-workers.
Knowledges, Skills, and Abilities
• Considerable knowledge of federal, state, and local policies, procedures, and laws relating to agency operations.
• Considerable knowledge of various governmental institutions and their functions and data base resources.
• General knowledge of office practices, business math, and business English.
• Working knowledge of website maintenance.
• Working knowledge of the application of information technology to data base, word processing, and electronic transfer of data.
• Skill in the collection and manipulation of detailed data and the preparation of reports.
• Skill in the efficient and accurate operation of office equipment including typewriters, data entry equipment, copiers, and calculators.
• Ability to make accurate mathematical calculations.
• Ability to follow written and oral instructions and to plan, organize, and execute work.
• Ability to gather, compile, and tabulate numerical data from a variety of sources.
• Ability to develop and maintain effective working relationships with employees, employer contacts, governmental and community agencies, and to work with residents in a firm but tactful manner.
• Ability to set priorities and initiate work activities.
• Ability to effectively communicate with people with varying ages, education levels, income levels, and cultures.
• Ability to explain detailed and complex federal regulations clearly and understandably.
Physical Requirements
• Must be able to physically perform the basic life operational skills of stooping, crouching, reaching, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, and repetitive motions.
• Must be able to perform sedentary work exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to move objects.
• Graduation from a community college with an associate degree in accounting or business and two years of progressively responsible experience related to assisted housing records and/or inspections, bilingual, with Spanish as a spoken language, website maintenance; or an equivalent combination of education and experience.
