Job ID: 189514
Location: DUBLIN, VA
Employment Type: Light Industrial
Job Title: Customer Service Representative
Shift/Hours/Days: 1st shift, 6am-2:30pm Monday-Friday
Client Profile
The client is best known as a third-party logistics (3PL) provider specializing in warehousing, distribution, transportation, and supply chain management. Headquartered in Wytheville, Virginia, the company has served manufacturers and distributors throughout the Mid-Atlantic and Southeast for more than 30 years.
Key Responsibilities
- Serve as the primary point of contact for customers.
- Answer customer questions by phone, email, and other forms of communication.
- Coordinate customer orders, shipments, pickups, and deliveries.
- Communicate with warehouse employees regarding incoming and outgoing freight.
- Track inventory and help maintain inventory accuracy.
- Enter and maintain information in warehouse and transportation management systems.
- Collect, organize, and distribute warehouse and shipment information.
- Coordinate loading and unloading activities.
- Monitor shipments and communicate updates or delays to customers.
- Research and resolve customer problems, complaints, and shipment issues.
- Notify customers regarding shipment or operational updates.
- Research unpaid or short-paid invoices and communicate with customers when necessary.
- Maintain accurate records and documentation.
- Help ensure warehouse operations meet customer requirements.
- Follow all safety procedures and maintain a clean, organized work environment.
- Perform other duties as assigned.
What You’ll Bring
- Strong communication and customer service skills.
- Ability to listen, follow instructions, and prioritize work.
- Strong attention to detail and accuracy.
- Ability to remain professional and composed in stressful situations.
- Ability to work independently while coordinating with warehouse and management personnel.
- Microsoft Office experience, including Outlook, Word, and Excel.
- Experience with warehouse or transportation management systems is beneficial
Perks & Benefits (Staffing Firm)
- Medical & Vision Insurance
- Direct Deposit & Reliable Weekly Pay
- Holiday and Birthday Pay*
- Recognition during National Staffing Week!
Apply Now and Make Your Next Career Move with Us!
www.wfunlimited.com
